If you are not satisfied with your purchase you can return it within 30 days from the date of purchase and receive the reimbursement of its amount.
The article must be returned in its original conditions together with the copy of the order Y The return form.
The reimbursement will be effective in a maximum of 30 days from receiving the return notification And it will be made through the same payment method that has been used to order, whether credit/debit card or payment by paypal.
The sending expenses of the returns are in charge of the client. They will only be in charge of Xantik in the following cases:
- The article is damaged at the time of reception.
- The shipment does not match the reference, size or color requested when ordering.
The guarantee of our Silver Collection (jewelry) covers the possible defects that could arise from manufacturing, but in no case those caused by improper use by the client, specifically does not cover:
- Damage due to loss or theft.
- Wear caused by inappropriate use, lack of care (chlorine, saltpeter, alcohol, perfumes) or accidents.
For hygiene reasons, no returns of slopes are admitted.
Due to the situation of COVID-19, all returns are 72 hours in quarantine and disinfected.
The address for sending the return is as follows: